Returns & Refund Policy
Last updated: September 2026
Opened products
For safety, integrity and chain-of-custody reasons, opened or used products cannot be returned. This does not limit rights that cannot be excluded under applicable consumer law.
Eligible remedies
Contact us promptly if an item arrives damaged, is incorrect, or is materially defective. After verification, we may replace it or approve a refund. Include the order number and clear supporting photos where relevant.
Cancellations
A pending order may be cancelled before dispatch. Once dispatched, eligibility depends on the condition of the returned unopened product and applicable law.
Refund processing
Approved refunds are paid by EFT to a verified account belonging to the original payer. Allow 5–10 business days after approval and verification. Contact orders@peptide-south-africa.com.